‘Everyday Heroes’ – Story Behind the Song
/11 Comments/in Dave, News /by JohannaIn a world where broken promises are common place, when it counts most, there are people willing to help strangers because they gave their word. The essence of ‘Everyday Heroes’ is about these individuals keeping their promise – to respond, regardless of the unknown risks that may await them.
Submission to Forrester Groundswell Awards: Social Impact category
/5 Comments/in Dave, News /by daveDave Carroll Music / Big Break Enterprises have submitted an entry to the Forrester Groundswell Awards, in the Social Impact category. You can find Dave’s entry about how he created a viral music video trilogy (United Breaks Guitars) and website Right Side of Right, empowering frustrated passengers & frustrated consumers around the world, along with…
Tanner’s Wheelchair Repaired
/7 Comments/in Dave, News /by daveAugust 5th, 2010 I’ve been touring in Maine all week and have not been as connected to the news as I normally am. So by the time I heard about Tanner, the boy who’s $15,000 wheelchair was broken by Air Canada, the airline had already taken measures to remedy the situation. Considering the nature of…
United Leaves a Woman who is Blind Locked in Plane
/23 Comments/in Dave, News /by daveMay 14, 2010 I was just forwarded this link reporting that Jessica Cabot, a woman from Vancouver who is blind, was left behind and locked inside a United plane upon landing in Chicago. She was accidentally discovered by maintenance workers shortly after.
Sears Did The Right Thing
/14 Comments/in Dave, News /by daveUnited Breaks Guitars Three: The Finale
/25 Comments/in News /by daveUnited Breaks Guitars Three: The Finale It’s been just under 8 months since the release of United Breaks Guitars and with the release of UBG 3 I’ve kept my promise to write, record and make 3 videos about my customer experience with United Airlines. My goal in committing to this project was to place the…
Be on the Right Side of Right
/24 Comments/in Dave, News /by daveStatistical Insignificance
/1 Comment/in News /by daveWritten By Dave Carroll Published November 25th, 2000 in Adweek One of the most annoying concepts far too many companies embrace when it comes to customer service is that of “statistical insignificance.” Their goal: “Get it mostly right, most of the time,” so that the number of customer service failures are so few in comparison…
What is your customer experience story?
/1 Comment/in Dave /by daveWatch my keynote at TEDxHoboken
2010 ECMA Fan’s Choice Awards – Voting Now Open
/0 Comments/in News /by growthclick2010 East Coast Music Association (ECMA) Fan’s Choice Awards Voting now open Submitted by Dave on Thu, 01/21/2010 – 22:43. Great News! As part of the 2010 East Coast Music Awards in Sydney Cape Breton, fans are now able to cast their vote for their Favourite Music Video as well as their choice for Favourite…