Submitted by: Justin

I have been working with ems rescue for 3 years, me and my girlfriend joined so we could save lives, one day i got a call to go to an accident. On the way there one of the officers handed me his phone and a voice told me that my girlfriend was hit by a drunk driver. I got there and tried to save here but it was to late she died in my arms. That day is the day that scared me for my life. People as me why do you keep doing what you do, how do you do it. I always tell them that you have to remember the people that you saved instead of the people you lose. I close my eyes every day and i see her. The moral of this story is our job is hard but we never give up; we never give up so we can save innocent lives

Submitted by: Troy

For everyone who may be wondering about the portrayal of EMS in Dave Carroll’s song “Everyday Heros”, here is an email conversation I had with Dave the day after I watched the video. My comments are not to meant to stir any pots or bring forward any ill feelings, they are intended to educate. Dave has taken them respectfully and invited me to share them here, so I have. Likewise, I have taken Dave’s response with respect and have never held any bad feelings towards him. To be able to discuss and understand one anothers views is the hallmark of communication. For anyone in the field of EMS who may feel upset or wronged over this video, please read this email conversation and make it known to anyone else you know who may feel the same way. Dave has done a good thing with this song and video, let’s not forget that. It is the way society and the media considers EMS in an inadequate esteem that is the real issue, not Dave Carroll. Don’t harp on him, educate and inform those around you instead.

Troy
Thornhill, Ont.

On Wed, Sep 22, 2010 at 11:04 PM

Mr. Carroll

I have just finished watching the video of your new song about Everyday Heroes on your website. I just have a few things I’d like to mention about it. I know you have had many emails since your “United Breaks Guitars” exposure (UBG…very nice by the way), some nice, some not. Unfortunately, my email is of the negative nature. Forgive the moderate lengthiness of this email, but please take the few simple minutes to read it over.

Mr. Carroll, your song and video is of a nobel gesture, but to the one third of us in the emergency services you endeavoured to acclaim, it is an infuriating slap in the face. You have neglected to mention in any way, shape or form Emergency Medical Services (EMS) or Paramedics. I understand from the story of how you came about to write the 911 song that the push came from a company in the United States. In the U.S., the larger cities have EMS and Paramedics as part of the local Fire Departments. I don’t know if that had any bearing on your research into writing the song, but the way in which EMS is delivered across North America varies greatly. Sometimes the Paramedics work for either a large company, a private local provider, based in the Fire Service, or a service run by municipal or even provincial governments. In Nova Scotia, EMS is provided by, and Paramedics work for, Emergency Health Services (EHS) which is operated by the Province of Nova Scotia. Whether it be in downtown Halifax or out in the rural reaches close to Canso or Digby, Paramedics work for one service treating all the citizens of the province. The same goes for British Columbia and Alberta. In Ontario, EMS Providers are largely operated by the local municipal or regional governments. As for Paramedics and Emergency Medical Dispatchers (EMD’s) themselves, they are a highly skilled and tremendously trained group of people who take the training or college and university courses on their own time and and with their own money. For Paramedics, it is generally a two to three year program that they need to graduate from BEFORE they can even apply for a job posting. This shows a dedication to serve the people and makes Paramedics and EMS Providers a critical link in the emergency services within their own communities. Take a look at one small, but rarely mentioned fact that even your own video portrays…when a Police Officer or Firefighter is injured in the line of duty, who gets the call to “rescue the rescuers”? Paramedics.

Mr. Carroll, for many years Paramedics, EMD’s, EMS Providers and their support staff have unfortunately played third fiddle in the eyes of the media and even the public they, without reservation or hesitation, have served. Paramedics have had to constantly withstand relegation to obscurity and thanklessness. Even during the tragedy of the terrorist attacks on the World Trade Centre Towers, the then President of the United States George W. Bush didn’t even mention the nine known Paramedics that were killed when he addressed his nation to commend the Emergency Responders attending that chaotic scene. Of “The Nine” originally known about right after that day (including the well noted “10-David” Ambulance crew EMT-Paramedic Mario Santoro and EMT-Paramedic Keith Fairben of the New York Presbyterian Hospital EMS) only two of those Paramedics were members for the New York Fire Department (FDNY). The rest were Paramedics from either a private or volunteer EMS Provider. After continuous investigation, “The Nine” have now grown to become and confirmed as Forty-Two. A substantial change in the number, yet no media outlet reports on it. Compare this to the “343” FDNY Firefighters (which again includes the two FDNY Paramedics) and the Fifty-One NYPD and PAPD Police Officers that the public can recall at the slightest mention of the numbers of Emergency Responders killed on September 11, 2001. I mention all this as we now have someone of your notoriety who totally neglected to include ONE THIRD of the First Responders he honestly wanted to honour in a song. What will this do? Well, to put it plainly, it will make Paramedics and EMS Providers again feel unappreciated, looked down upon, forgotten and angered. I myself have provided Paramedic services to people in my community for close to twenty years. I have had to daily inform and educate the public to the fact that I am not just an “ambulance driver” but a highly trained Pre-hospital Emergency Medical Provider. I have personally saved numerous lives, eased the pain of the sick and injured, and provided a shoulder to cry on for many a grieving family member. I too have had to risk my life in highly dangerous situations such as working in over turned car wrecks, being underneath subway trains, treating victims on scenes of active violence or attending to a patient with an unknown extreme disease such as SARS. It may not be as stark a reality as having someone pointing a gun at you or entering a burning building, but it’s just as dangerous all the same.

The purpose of my email Mr. Carroll is, as I have mentioned above, to inform and educate people to the real scope and practice of Paramedics and EMS Providers. I am not, nor will I be “demanding” any apology or a re-write of the 911 song. That would be unrealistic and impractical. It is my hope that by letting you know how just one Paramedic feels about being left out of your well intentioned act, that you can remember to include Paramedics and EMS Providers in your own thoughts whenever you perform or talk about Everyday Heroes.

I thank you for taking the time to read this.

Sincerely,

Troy
Thornhill, Ontario, Canada

——————————————————————————–
Date: Thu, 23 Sep 2010 13:03:20 -0300
Subject: Re: 911 Song commentary
From: dave@davecarrollmusic.com

Hi Troy:

First of all please, call me Dave. I respect your views and invite you to share them on the 911song.com website as it was meant to be a place to exchange stories and view points. Although I didn’t explicitly include EHS in the song I made sure to include Paramedics and Dispatch in the video as important partners. The EHS people were in the middle of the police scene attending to injured officer. I include EHS and Dispatch in my talking about the song and value what they do tremendously. As a songwriter I decided to write a song that offered two glimpses from two branches of the service that would resonate with people and understand that people’s attention spans wane after about 4 minutes. The bride of the song speaks to all first responders without saying police or fire however. Could I have found a way to write them in to the existing song? Perhaps, but as an artist I think I found a good way to honour the people who serve in the system and was happy with the song when I completed it, with no designs to ever make a video about it. The video came next and I made sure to include them… and I’m glad that I did.

Your comments haven’t fallen on deaf ears and I realize that maybe I can draw more attention going forward to the value EHS adds to the 911 service. I have to disagree that my attempt to include EHS is in any way a slap in the face and in hindsight maybe I could have been more thoughtful in the songwriting process but I am also very careful to never come across as contrived in my writing.

Thanks again for your comments and please feel free to add your email to the website comments page. Your thoughts were well laid out and your concerns valid.

Cheers, Dave

On Thurs., Sep 23, 2010 at 1:44 PM

Dave, hi back.

Thank you for taking the time to read my email and for responding. It is well appreciated. As to the reasoning behind your decisions on how you wrote the song, I can fully understand and accept them. I am a touch of a musician myself and have friends in the music industry so I do know what type of constraints and creative hurdles a songwriter can have. For me, I do not consider your statement of “…I decided to write a song that offered two glimpses from two branches of the service that would resonate with people…” to be patronizing or offensive in any way. It shows the unfortunate reality that in order to make your heart felt intentions and admirable concept of your song understood, the general public has to be communicated to in that way. Through no fault on your part, it again highlights how Paramedics and EMS Providers are not seen as equals in the field of Emergency Services by that general public. I consider your aspiration on making note of EMS/EHS as you go forward with the 911 song to be an honest gesture. May the whole purpose you have for creating this project come to an abundant fruition.

Dave, I thank you and your band for your efforts in bringing attention to our Everyday Heroes.

With genuine respect,

Troy

Submitted by: Christel Holcomb

I watched the video and was very moved. But where was EMS? First responders, emt’s, paramedics go into dangerous scenes daily and live up to a promise they made. EMS has always been the red haired step child of public service. It’s always “Fire and Police” responded to…They make little or no money and give their time and sometimes their lives to help others. Just thought you should know.
Christel Holcomb
EMT-IT
Wisconsin

Submitted by: Trina Miller

I have been an OPP dispatcher for 18 years and this song is amazing and makes me proud to keep doing what I do everyday. We are on the end of the phone with callers we can not physically help, all we can do is listen and make sure these people know that help is on the way. When we send our officers to the most unpredicable call, we wait… we wait until their backup arrives or wait to hear their voice on the other end of the radio telling us that everything is OK.
Cst Vu PHam from Huron County is one of those men who gave his life to save a person he did not know, he was just doing a job he loved to do.
He was a husband, father and an officer everyone was proud to work with. I did not have the pleasure of meeting him, but I was his dispatcher on more than one occation.
When I think of the dispatchers from London, who were working the day he was shot and killed, my heart goes out to them and Vu’s family. I could not imagine how helpless and heartbroken they felt.
Every day all we hope is that all of our officers, fire fighters, paramedics and all first responders return home to their families safe and healthy, so they can continue doing what they love to do… help save lives.
I first heard your song last December in Timmins and I was brought to tears. Thank you.
Trina

Trina

Submitted by: DENYS PREVOST

Hi Dave,

Just heard and watched the 911Song on your site. Very moving and beautifully done. And the east coast voice made me home-sick too.

I just wanted to tell you that I have been a firefighter for about 33 years now. A volunteer (Halifax County) for many years and for the past 15 years full-time in Ontario (I “went down the road”). In 1989 as a volunteer in Cole Harbour I was fortunate enough to be in the right place at the right time on 2 occasions only a few weeks apart and was part of 3 successful fire rescues. Although I never really appreciated it at the time, just doing my “job” as was expected of me. NOW as a fire chief and with the “wisdom” that comes from many more years/events passing by I have a better understanding of how significant those particular events were almost 22 years ago. 3 people are alive, and oddly that seems on the surface unremarkable since it’s what we firefighters do and are expected to do everyday… As you say in your song…everyday heroes…or better yet an everyday team of heroes since firefighting (as you know) is done successfully as a team.

Its only when you contemplate what is and would never have been if we had not been there do you truly understand (from another perspective) what it means to save a life, to save a home, to save someone’s cat or dog, even if you can only just save their baby or wedding pictures. All irreplaceable memories and unbelievably precious…..to someone. To someone who sees us as their heroes. Very humbling.

Thanks for capturing that in your song.

DENYS PREVOST
Chief, Welland Fire & Emergency Services
Welland, Ontario